When a resident moves out—either by submitting a notice or receiving one from our team—our goal is to protect your investment, minimize vacancy time, and prepare the home to re-enter the rental market as quickly and efficiently as possible. We recognize that a vacancy represents not only a pause in rental income but also a valuable opportunity to complete maintenance, address improvements, and advance the long-term performance of your asset.

This guide outlines our streamlined process and answers common questions for new and seasoned investor owners alike.

🔔 Initial Notification

Once a move-out has been confirmed, you’ll receive a notice from our team stating:

• The move-out date.
• The type of notice (resident-submitted, lease break, or non-renewal).
• That the turnover process is beginning.

➡️ At this point, no action is required on your part. Just keep an eye out for updates from our team.

🧾 Step 1: Move-Out Inspection

Apex conducts a thorough, documented inspection typically within 1–2 days of vacancy using the RentCheck platform. The inspection includes clear notations for cosmetic issues, areas to monitor, necessary repairs, and any other recommendations to preserve or improve your property.

We compare the Move-Out report to the original Move-In inspection (when available) to assess:

• Normal wear and tear vs. excessive damage.
• Tenant-responsible vs. owner-responsible items.
• What’s required to return the home to Rent-Ready condition.

If no prior inspection is available (i.e., when we onboarded a tenanted property), we use all available data to complete the reconciliation to the best of our ability.

Do you have questions regarding how inspections are handled? Visit our Inspection Standards - Summary guide for more details.